Privacy Policy
Effective Date: Jan 1, 2025
Welcome to www.hexco.com ("the Website"), operated by Hexco Inc., DBA Hexco Academic ("we," "us," or "our"). At Hexco Academic, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our Website or interact with us. By using the Website, you agree to the practices described in this Privacy Policy.
Our Commitment to Your Privacy
We adhere to the following privacy laws and standards to protect your information:
- The United States Federal Electronic Communications Privacy Act.
- The United States Federal Computer Fraud and Abuse Act.
- The European Union's General Data Protection Regulation (GDPR).
- Canadian privacy laws like PIPEDA.
What We Do with Your Information
We collect certain information about our customers as part of our service. We will only share this information with third parties when absolutely necessary and in accordance with the law. Your trust is important to us, and we are committed to maintaining the confidentiality and integrity of your personal data.
Information We Collect
Personal Details
We may collect personal information, including but not limited to your name, email address, and phone number, primarily when you make purchases on www.hexco.com. Please note that if you purchase our products through third-party platforms, we may not have access to this information.
Types of Information We Collect
Over the past year, we have collected the following types of information:
- Names, addresses, phone numbers, and email addresses
- Information about your orders, interaction with our website, email correspondence and forms filled out on our website
How We Collect Your Information
Text Marketing and Notifications
When you use our Messaging Service, we gather details such as:
- Your phone number and email address when you sign up.
- Your messaging history and message content.
- Data collected through cookies or similar technologies to personalize your experience (e.g., sending reminders about your shopping cart).
- Contact information and other details provided during contests, surveys, or customer service inquiries.
Chatbot Interaction
We may collect information related to your interactions with our chatbot and any information you provide during these interactions.
Contacting Us
When you contact us for inquiries or other purposes, we collect the information you provide. For questions, contact us at orders (at) hexco.com or hexco (at) hexco.com
Payment Details
For online purchases, your payment details are processed by third-party payment processors at Big Commerce. You can review their privacy policies at PayPal or Stripe.
Your Security
We prioritize keeping your financial details private and secure by implementing:
- Secure Online Shopping: We use QualitySSL encryption to protect your order information.
- Safe Transactions: Your credit card details are handled securely during checkout.
- Trusted Partnerships: We work with third-party companies for payment processing and website hosting, ensuring they adhere to strict security standards.
- Legal Compliance: Personal details may only be shared if legally required.
Automatically Collected Information
We collect general information about your visits to our Website, such as:
- The date and time of your visit.
- Your geographic location.
- Your browsing activities.
Third-Party Partners
We work with third-party partners who may use cookies to collect anonymous data to improve our services. They are bound by agreements to use this information solely for service enhancements.
Use of Cookies and Tracking Tools
Cookies
Cookies are small files that remember your preferences and visits to our Website. You can manage cookies through your browser settings, but disabling them may affect Website functionality.
Web Beacons and Pixel Tags
These tools track your activity on our Website, including visited pages and clicked links. We also use Google Analytics to understand user interactions. Learn more about opting out here.
Chatting on Our Website
We may retain chat conversations for record-keeping purposes. Your use of the chat implies consent to this practice.
"Do Not Track" Browser Setting
Our Website does not currently respond to "Do Not Track" signals. Future updates may address this feature if a standard is established.
Giving Us Permission to Use Your Info
By providing personal information, you grant us permission to use and share it as described in this Privacy Policy.
How We Use Your Info
We use your personal information for:
- Processing and fulfilling orders.
- Communication and updates.
- Resolving issues and providing customer service.
- Payment processing via BigCommerce or other processors.
- Understanding preferences and improving the Website.
- Ensuring Website functionality and security.
Choosing Your Communication Preferences
You can manage your communication preferences by:
- Opting in or out of emails or text messages.
- Unsubscribing using links in emails or texting "STOP" to cancel marketing texts.
- Contacting us at orders (at) hexco.com to adjust preferences.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Hexco Inc., DBA Hexco Academic
POB 199, Hunt, TX 78024
830.367.3825 or orders (at) hexco.com or hexco (at) hexco.com